Yes, I think it might be worth contacting the UKGC about this if 188Bet are still unwilling to pay up after the latest documents you've provided, although there's no guarantee that the UKGC will be prepared to intervene. I've certainly never been asked to provide this sort of information by any online bookmaker prior to a withdrawal request being processed. I've been asked to provide proof of ID, address and (occasionally) a photograph of any card I've used to deposit, but that's all - and I've made withdrawals from a fair number of operators both past and present.
The claim that providing the sort of information 188Bet are requesting somehow proves to them that you are not a money launderer is totally without foundation. I don't see how anyone can prove that they aren't a money launderer by answering questions of this sort, given that this is just one bank account and a person could have any number of others. As long as you have provided clear proof of your ID, address and ownership of any card used to deposit funds into your betting account, then, as I see it, all statutory requirements have been met and anything else requested by the bookmaker is unnecessary.
A lot of players like 188Bet, but I've always had my doubts about them, which is why I've never used them (if you do a search of this forum, you'll see that your case is not unique). I still think you're very likely to get your winnings in the end, but if you're betting in large sums, they my advice would be to avoid 188Bet from now on.
I think I will seek legal advice. I'm not too happy about sending all the information.
Third party deposit proof-ID, Recent Proof of Address, Bank Statement
Full and clear front/back copy of ID of the depositor/3rd party account holder
Full and clear copy of the depositor/3rd party account holder’s Bank Account Statement showing the name and the deposit transaction(s) made to 188BET.
Source of funds-Nov 2016 to January 2017; and Premier Save Account
Explanation of the third party transaction in your Statement and the relationship with the third party
Full and clear copy of your Online Bank Statement showing last 3 months transactions.
I think the documents I have submitted are more than enough. Surely this is an invasion of privacy. Who knows where these documents end up!
It's obviously your call, but I would be inclined to try a few other options first before going down the legal route via the UK Small Claims Court which I would only use when all other options have been exhausted. I would give 188Bet some time to respond, but if they still won't pay you, then I would file a complaint against them with BMR (use the red button higher up this page). If BMR can't get you your winnings, then I would contact the UKGC. If that doesn't resolve things, only then would I look at taking 188Bet to court. For what it's worth, I don't think it will come to that, but whatever you do, make sure that you follow this through to the bitter end if need be and don't let 188Bet off the hook. Good luck!
By law are they allowed to hold ones money like this?
I've spoken to my daughter and she doesn't seem to be too keen on giving me all her ID as well to some company who not many people have even heard of!!!!!
For what it's worth,Sharda,I suspect that demanding proof of third-party transactions involving your daughter is a step too far and may fall foul of the Data Protection Act.Sadly,all of this is an example of a bookmaker exploiting KYC legislation,or at least attempting to.[ I emphasise that I have no expert legal knowledge in these matters].I agree with Trevrizent,but would add that you might try contacting Paul Fairhead or Jimmy Justice if this goes any further - I only know of them from their posts on Twitter,but they do seem to be getting results.You can get contact details by clicking on their Twitter names.This particular issue deserves a wider audience,although I suspect that 188bet would not relish that.
Thank you. I will do this.
So 188bet do not reply to emails /live chat /phone calls .
I don't see why I should have to provide details of third party transactions (my daughter)which were deposited into my account.
• a copy of their valid driving licence or passport as a proof of ID
• a copy of their recent utility bill, showing their names and residential address as proof of address
• a copy of their recent bank statements as a proof of funds transferred to your bank account for the cards ending **** ****
All transactions which were made this year in March and from my account.
Just an update. I have decided to give all the information they want as I just want this resolving sooner rather than later.
I do feel there should be more due diligence checks on these companies before they are given licences to operate in this country.
I don't understand how it's fair for them to take your money and place bets but when you win and try to withdraw money it's as though you have to prove who you are.
Surely the logical thing would be to do these due diligence checks before the account is active.
Fair enough. My guess is that they'll cough up at the end of all this, but if they don't, then you really might have to look into taking them to court.
I've always argued that online bookmakers should do these ID checks before they allow a player to deposit or place any bets - in most cases the checks can be done in no more than a few minutes by using a third-party database such as the electoral register. Unfortunately most players want to place bets as soon as they open an account and, unless the UKGC makes it a requirement, no bookmaker is going to prevent a new customer from doing so while the bookmaker carries out ID checks.