I opened a new account with Gr88 on the 12/02/15 with the 100% bonus with £100 deposit. Up to 25/02/15 I had managed to build up the balance up to £1310 and had received confirmation from them that I had completed the rollover requirements needed to process a withdrawal. When I have attempted to withdraw the funds for the few days before this, there hadn't been any card details to choose from for the withdrawal. Gr88 said this was a system issue that was being looked into. I deposited a further £10 on the 24/02/15 to see if that would save my card details on their system and subsequently received an email saying that my account with them has been closed with no reason included. After this, they said this was a security procedure when any deposit is made and my account was unlocked. Prior to this I did message them to ask if a further deposit would fix this and they didn't mention not to or say that it would close my account.
Once I requested my withdrawal of £1310, my account was locked for the following 5 working days as another security procedure whilst they processed my withdrawal.
At the end of the 5 working days, on 03/03/2015 I received an email from Rory Bennett as follows:
'During the approval of your pending withdrawal, the Fraud Department has uncovered fraudulent action related to your account, as it is linked to other GR88.com accounts.
Any attempt to breach the terms and conditions on the gaming site is met with zero tolerance. The combination of sophisticated anti-fraud software and a highly trained team of fraud experts have determined that your account is irrefutably linked to this action.
I have forwarded mutual correspondence and all of the fraud data to the legal department for further action should they determine that this justifies criminal charges for internet and computer fraud.
Based on this determination, your pending withdrawal has been cancelled, and all funds have been removed from you account. The decision is final and irrevocable.'
I have never had any other Gr88 accounts and don't know anyone else that has had a Gr88 account. Gr88 also work alongside other betting websites called Bulldog777 and Geobet and I have never had an account with these either, Gr88 have effectively stolen my winnings and deposit totalling £1310.
Any advice on what I could do in this situation would be great thanks.