Bet-ibc closed my Betfair account without real reason? What can I do ?

14 August 2016
Gino1

Player

Hi!

First of all, excuse for my not perfect english. I use a broker Bet-ibc which allow me to use Betfair. I live in France and french bookmaker's odds are very low !
Last time, I had a problem with the cash-out system of betfair and on the software (API) too. (It was not the first time, but I cannot accept each time that they take my money in total impunity :))
So I contact my broker "Bet-ibc support" (which is not so good as you can imagine, and I have proofs with their strange or agressive messages).
I transmit and explain my problem : Any answer ! (we pay 3% fee for their services !)
I asked later if they have transmitted my question/problem...? ( for information, I ask them just 1 time before to transmit an issue with Betfair 6 months ago)
I never saw that before !!
And what a joke ! They CLOSED my account saying that if I'm not happy, it's the same thingh ! Incredible but real !
How can they do such thingh (I was an old customer) ? It's really a shame !
Eventhough, they can close an account when they want as they said, in my opinion, they have to give an advice or something like that, otherwise it's an abuse !

So for any real reason, I have no Betfair account yet and they are only to provide Bf's account for stranger customer. There is another one but it's more than € 500 to open an account and if I don't know this broker you understand that I am a bit chilly ! :)

I'm not fan of Matchbook (fast any live). And Betdaq now any possibility to open an account with them I believe.

Do u think that I have to do a complain or may be you know other broker or bookmakers that accept french people !

Thanks a lot !

YG

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14 August 2016
Gino1

Player

Excuse I forget to add something which seems "ridiculous" from them (Bet-ibc) and it's a "proof" that they do what they do what they want with yr account and strange thinghs :
They closed my account for incredible reason, ok ? and they send me... ads now !! It's not a joke !!(I have copy)
I wrote them to stop. Any answer, I still received ads the lasts days !!

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14 August 2016
Trevrizent

Citizen
West Midlands, UK

I don't use betting brokers myself, so am not well placed to comment or advise. There are, however, other brokers who accept customers from France, for example Sportmarket Pro (www.sportmarket.com). I've never used them (they don't accept customers from the UK in any case), but the reviews of them I've seen are quite favourable, so you might want to have a look at their site.

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15 August 2016
Gino1

Player

Ok thanks for your answer but they don't give the sum to deposit to open a BF account for example. May be ask the support ? and you cannot choose your book as I have understand, they only give the "best" odds... If I want to trade only I don't know if it possible.
My other question was to report the (big) abuse of Bet-ibc and if BR can ask if I can have my BF's account again. ("may be they "give" my account to a new customer who can trade more money!, so it would be a real abuse...")

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16 August 2016
Trevrizent

Citizen
West Midlands, UK

Maybe I've been wrong all these years, but I've always thought betting brokers existed to enable players to place large bets at the best possible odds. I didn't think betting brokers were there to allow players to operate individual accounts with a particular bookmaker, which seems to have been the arrangement you had with Bet-ibc.

Quincunx, can you shed any light on this?

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17 August 2016
Gino1

Player

;), ok Trevrizent, I am not alone to think that it's possible... In that case, as I have asked, can BR contact Bet-ibc to report this abuse because this is the real problem for me and give my account back. Shall I contact someone specialized ?

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17 August 2016
Trevrizent

Citizen
West Midlands, UK

You need to make a complaint against Bet-ibc via disputes@bookmakersreview.com and then BMR will try to assist you with this problem.

Quincunx, who is a regular contributor to this forum, has far more experience of betting brokers than I have and might be able to offer you some advice as well.

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17 August 2016
Gino1

Player

Ok, I will see that and I hope that BMR and Quincunx can help in that situation ;)
Thx

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17 August 2016
quincunx

Citizen
Edgware,Middlesex,UK

Sorry,Trevrizent,Gino1,I had not spotted this thread earlier.Betting brokers generally allow you to open an account with Asian-type bookies such as IBCbet,SBObet,Pinnacle and Singbet.They work off low commission which is paid by the bookies - typically less than one percent.Sportmarket are slightly different - as Gino1 says they offer a platform which allows you to place bets at the best of odds offered by a variety of bookies - but they don't allow you to open individual accounts.Asianconnect does both,but neither they nor Sportmarket offer Betfair odds.Perhaps Premiumtradings do.Gino1,you don't make it clear why Bet-Ibc closed your Betfair account,but unfortunately,nobody can make them offer you their sevices if they choose not to.
N.B. I don't think this applies in your case,but some bookies have software that can detect if you are operating an account from a country which is barred [various bookies don't accept bets from countries that create problems for them,such as the USA and the UK].

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17 August 2016
Trevrizent

Citizen
West Midlands, UK

Thanks, Quincunx - very helpful and (for someone like me with little knowledge of the workings of betting brokers) very informative!

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17 August 2016
quincunx

Citizen
Edgware,Middlesex,UK

Happy to help,Trevrizent.Gino1,I'm sorry I couldn't be more helpful to you.Bear in mind that betting brokers don't earn that much in commission.So if you don't bet that much,you need to make sure you aren't creating too much work/hassle for them.You have to avoid too much use of their customer service,and too many small withdrawals and deposits.I'm just guessing why they might have closed your account,so if that's not the reason,sorry again.

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