First of all, excuse for my not perfect english. I use a broker Bet-ibc which allow me to use Betfair. I live in France and french bookmaker's odds are very low !
Last time, I had a problem with the cash-out system of betfair and on the software (API) too. (It was not the first time, but I cannot accept each time that they take my money in total impunity :))
So I contact my broker "Bet-ibc support" (which is not so good as you can imagine, and I have proofs with their strange or agressive messages).
I transmit and explain my problem : Any answer ! (we pay 3% fee for their services !)
I asked later if they have transmitted my question/problem...? ( for information, I ask them just 1 time before to transmit an issue with Betfair 6 months ago)
I never saw that before !!
And what a joke ! They CLOSED my account saying that if I'm not happy, it's the same thingh ! Incredible but real !
How can they do such thingh (I was an old customer) ? It's really a shame !
Eventhough, they can close an account when they want as they said, in my opinion, they have to give an advice or something like that, otherwise it's an abuse !
So for any real reason, I have no Betfair account yet and they are only to provide Bf's account for stranger customer. There is another one but it's more than € 500 to open an account and if I don't know this broker you understand that I am a bit chilly ! :)
I'm not fan of Matchbook (fast any live). And Betdaq now any possibility to open an account with them I believe.
Do u think that I have to do a complain or may be you know other broker or bookmakers that accept french people !
Thanks a lot !