The fact that Betfair are taking so long isn't necessarily a bad sign. I still think they will pay you in the end.
As per quicunx advise i go to live chat to know-why i still do not have an answer and where is problem. Support answer was-your adress proof is not accepted.I asked-wich one first or second or also bank statement with bank stamp and signature ? Support dont knew this and promised speed up my request. But still withot answer from them.
MBR Sandy,please help ! last i sent latest bank statement with bank stamp and signature where is showed as my bank account as my address as well.
Well done,Deniss.My guess would be that Betfair may not have looked at your bank statement yet,if you sent that recently,and that their live chat answer still refers to your previous address proofs.Hopefully,this will draw their attention to the bank statement and its validity as a proof-of-address.
No i do not sent recently ,I sent my recent bank statement 9 days ago and still nothing.
just get email from betfair and im shocked...
We are sorry to inform you that your account with Betfair has been closed. This decision has been made by our department on business grounds and in line with our terms and conditions. However, we are pleased to inform you that we have paid the deposit that was still in your account into your neteller account.
Account Security Team
somebody can give me some advice whats to do and how they can do this-absolutely fraud from betfair side.
Moreover-NO return deposit from betfair as they say.
Rebecca B: Ok so I had a chat with the team and unfortunately your account has to remain closed due to verifications issues.
Rebecca B: I am very sorry about this.
Rebecca B: I'm afraid the documents were not verified.
Rebecca B: It means that these documents were checked and they were rejected.
Question to admin(s)
Im absolutely distracted i find betfair here on Green list !!
How is possible-you recomended betfair as trusty company?
Please put this bookie to red list as on my case I dont have any fault,my bet was asolutely clear,money absolutely clear,documents absolytely OK.
Or please put here info(if you have) regarding me why they closed my account and do not payout me my money 10500 euros.I will won any law court between me and betfair i just do not know where to send my complaint.Absolutely fraud from betfair side !
Betfair can close your account whenever they want.However,they should still pay you your winnings if your ID was okay,and they should certainly pay you your deposit back.
In this case,I suggest trying the red complaints button near the top right of the page at the start of this thread.Hopefully,BMR will be able to find out why Betfair are not happy with the documents you sent them.
I don't know whether BMR would be prepared to do it, but you could try asking them if they would be willing to look at the documents you sent to Betfair to see if they can identify what the problem might be, given that Betfair don't seem to want to tell you why they rejected the documents.
Have Betfair returned your original deposit yet?
Thanks for advise.
No,betfair do not return my deposit but im would like to get not only deposit but also winning.
Yes,I can sent my documents if BMR would like to see its but as I see BMR adviser is very rare here.I can share my 3 bills and 2 ID documnets with every who wana it and can help me with this issue,I do not have any sensitive information on those documents.
Im agree-any bookies can closed account but they need to payout otherwise they are fraud company.
Red button i subbmited one more time today,first time was 2 week ago