Betway unsettled bet - ESSA

02 November 2016
S151

Player

I placed a bet with Betway on the Sergey Betov vs Dmitry Surchenko match which finished on 09/10/16 and resulted in Surchenko winning, which was the player I had bet on. The bet has still not settled so I contacted Betway about the issue and they said it is under investigation by ESSA. Recently I've been trying to contact ESSA to ask for any updates but they don't reply and Betway say they have no authority over them. Surely Betway can get in contact with the ESSA to let their customers know what is going on. This is obviously a way of hoping to avoid payment.

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02 November 2016
BMR Sandy

Support

Player

Hi S151,

Please try to submit a complaint and lets see what we can do to help you, https://www.bookmakersreview.com/player-complaints

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04 November 2016
BMR_Brad

Citizen

Player

Moderator

S151 wrote:

I placed a bet with Betway on the Sergey Betov vs Dmitry Surchenko match which finished on 09/10/16 and resulted in Surchenko winning, which was the player I had bet on. The bet has still not settled so I contacted Betway about the issue and they said it is under investigation by ESSA. Recently I've been trying to contact ESSA to ask for any updates but they don't reply and Betway say they have no authority over them. Surely Betway can get in contact with the ESSA to let their customers know what is going on. This is obviously a way of hoping to avoid payment.

ESSA will rarely reply to players as they do not want to give any clues to match fixers about what may be going on.

They are a responsible organisation though and if they really are investigating there will be a resolution, one day.

The good news is that in the majority of cases the player eventually ends up either seeing their winnings or stake returned.

The bad news is that it can often take months, and regularly over a year.

Maybe try contacting ESSA again and simply ask if they can confirm if Betway is telling you the truth that they have reported the match to ESSA and must hold your money whilst an investigation is done. They might answer that sort of question.

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06 November 2016
S151

Player

Thanks for the reply BMR_Brad, that makes sense. I've emailed them again to confirm if Betway are telling the truth. Will post the reply here if I get one.

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