MrRingo doesnt pay my money

27 February 2017
ilin4eto100

Player
Bulgaria

Hello, I registered, made a few winning bets and tried to process a withdawal. However I waited a week for my documents to be approves. In their terms and conditions, they say they will pay 24 hours after the documents are approved. They claim to be paying within 72 hours.

But what happened is that they do not reply to my e-mails. Live chat tells...every time they will pay shortly. But they dont.

Here is my experience with live chat- 2 weeks ago:

Chat started on 14 Feb 2017, 12:57 PM (GMT+0)
(12:57:53) *** Ilina Saradinova joined the chat ***
(12:57:53) Ilina Saradinova: Hello
(12:59:55) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please be patient.
(12:59:56) *** Tina joined the chat ***
(01:00:01) Tina: Welcome to Mr Ringo, how can I help you today?
(01:00:54) Ilina Saradinova: hi
(01:01:04) Ilina Saradinova: My documents were approved last Tuesday
(01:01:10) Ilina Saradinova: And I required a withdrawal
(01:01:16) Ilina Saradinova: However it still isnt completed
(01:01:38) Ilina Saradinova: your colleagues were telling me withdrawals are completed within 72 hours
(01:01:46) Ilina Saradinova: well, 168 hours passed
(01:05:08) Ilina Saradinova: helloooooo
(01:06:32) Tina: Thank you for your message. I will check it out for you. Kindly hold on please.
(01:10:38) Ilina Saradinova: okay
(01:15:22) Ilina Saradinova: are you there?
(01:17:20) Ilina Saradinova: helllooo
(01:17:25) *** Ilina Saradinova has rated the chat Bad ***
(01:18:57) Ilina Saradinova: This is totally unacceptable
(01:19:11) Tina: One Moment please ma'am
(01:19:33) Tina: I am checking
(01:25:40) Tina: Your withdrawal is on pending ma'am
(01:25:49) Tina: And it will be handled by our finance department shortly.
(01:26:08) Ilina Saradinova: okay but when
(01:26:22) Ilina Saradinova: I` ve benn told last week that it would be done in Monday
(01:27:10) Tina: How did you request your withdrawal ma'am ?
(01:27:14) Tina: With neteller?
(01:27:24) Ilina Saradinova: yes
(01:28:08) Tina: ANd when did you request your withdrawal ?
(01:28:15) Ilina Saradinova: 8th of February
(01:28:22) Ilina Saradinova: in the morning
(01:29:13) Ilina Saradinova: right after my documents were approved on 7th february in the evening
(01:29:42) Tina: Okay yes I see ma'am
(01:29:51) Tina: It will be handled by our finance department shortly.
(01:30:13) Ilina Saradinova: oh
(01:30:26) Ilina Saradinova: what shorly means, end of the week, today, tomorrow?
(01:30:48) Tina: I will leave a note for our finance department ma'am.
(01:30:54) Tina: I can not give you empty promises.
(01:31:02) Ilina Saradinova: thank you very much
(01:31:13) Ilina Saradinova: please leave them a note
(01:31:33) Ilina Saradinova: I wanted to call them but your coleagues gave me only their email...legaldepartment..and I got not answer
(01:37:51) *** Ilina Saradinova left the chat ***

Please, advice me what to do. I am ready to take legal actions !!

+1
1
-1
0
27 February 2017
BMR Sandy

Support

Player

Hi ilin4eto100, did they never mention the reason of the delays?

Please feel free to file us your complaint, https://www.bookmakersreview.com/player-complaints and lets see what we can do to help you.

+1
0
-1
0

Report post

27 February 2017
quincunx

Citizen
Edgware,Middlesex,UK

Hi,Illina.Well,you now have a chat transcript in which they admitted that you were due the money,promised to pay you,and admitted that they had missed their own deadline.I suggest that you approach the reguatory authority,which appears to be Malta.Google' MrRingo regulated by' and you should get a complaint form to fill in.I tried to copy the address but failed.

+1
1
-1
0

Report post

27 February 2017
Trevrizent

Citizen
West Midlands, UK

You can access the Malta Gaming Authority complaints form at www.mga.org.mt/support/online-gaming-support/
The MrRingo homepage also makes mention of a Curacao licence, but I would definitely try Malta first. It's up to you, but I think I would contact MrRingo first and give them a final deadline by which the money should be in your Neteller account (3 working days perhaps). Make it clear to them that if you have not received the money by this deadline, then you will make a formal complaint against them to the Malta Gaming Authority by whom they are licensed. They may well continue to delay, but I don't think you are going to lose anything by giving them a final chance to pay you your winnings before you take the matter further.

+1
1
-1
0

Report post

28 February 2017
ilin4eto100

Player
Bulgaria

Thank you for the advice. Update: After a whole month of waiting yesterday I joinned live chat and I WAS REQUESTED A SELFIE. I uploaded the selfie. I still got no answer. I wrote an e-mail and today I am gonna submit complaint to Malta Gaming Authority

+1
1
-1
0

Report post

01 March 2017
ilin4eto100

Player
Bulgaria

Update: People, Malta Gaming Authority is not responsible for Mr Ringo Sportsbook. Here is the answer:

Dear Miss Saradinova,
Reference: Your e-mail dated 28th February 2017.
We are writing to acknowledge receipt of the above mentioned e-mail.
Malta Gaming Authority provides player protection by active monitoring of operators who trade under the Maltese Remote Gaming Regulations. Please note that Star World Limited (mrringo.com) only holds a Class 1 on 4 license (MGA/CL1/1020/2014) issued by the MGA for casino games only.
The sportsbook of the website Star World Limited (mrringo.com) you refer to in your email below is not registered or licensed by the Malta Gaming Authority and therefore is not regulated by MGA.

https://www.mrringo.com/en/sportsbook
Unfortunately we are unable to assist you any further as their sportsbook is not licensed by Malta Gaming Authority. According to the below link kindly note that the sportsbook of such website is licensed by the laws of Curacao.
https://validator.curacao-egaming.com/3ca54400-a6cf-4b45-801f-bbce20c234a9
We hope this is of some assistance to you.
Regards,

Christian Gatt
Player Support Administrator

So, I submitted a complaint to Curacao. Let`s see

+1
1
-1
0

Report post

06 March 2017
ilin4eto100

Player
Bulgaria

I submitted a complaint to Curacao. No answer. Malta Gaming Authority responded in a day.
So, what should I do now?

Here is the last chat with live chat:

Tanja
Welcome to Mr Ringo, how can I help you today?
Ilina Saradinova
Hello
my documents were approved 5 days ago
again
they were approved also a month ago..but now I was requested a selfie.
Well, I uploaded the selfie, it was approved.
When there will be a payment?
Tanja
Your withdrawal is on pending ma'am
Ilina Saradinova
What does that mean?
Tanja
It will be handled by our finance department shortly.
Ilina Saradinova
Actually, I heat that from a month
I mean hear
Tanja
I will leave a note for our finance department to handle your withdrawal.
Ilina Saradinova
here is a copy of chat
(01:28:08) Tina: ANd when did you request your withdrawal ?
(01:28:15) Ilina Saradinova: 8th of February
(01:28:22) Ilina Saradinova: in the morning
(01:29:13) Ilina Saradinova: right after my documents were approved on 7th february in the evening
(01:29:42) Tina: Okay yes I see ma'am
(01:29:51) Tina: It will be handled by our finance department shortly.
(01:30:13) Ilina Saradinova: oh
(01:30:26) Ilina Saradinova: what shorly means, end of the week, today, tomorrow?
(01:30:48) Tina: I will leave a note for our finance department ma'am.
this is a month ago
i see it`s hard to type something
leave a note also for this link and complaint
http://www.bookmakersforum.com/bookmakers/mrringo-doesnt-pay-my-money/16608

+1
2
-1
0

Report post

06 March 2017
quincunx

Citizen
Edgware,Middlesex,UK

https://www.mrringo.com/en/agbs Hi,again,Illina.At the start of this message,I have posted a link to MrRingo's terms and conditions.Under 1.1 they say 'the operating website is www.mrringo.com.This website is licensed in Malta and regulated by the Malta Gaming Authority'.The website clearly contains a Sportsbook as well as a casino.However,if you read down to 1.6,they make it clear that the Sportsbook is governed by Curacao.Bad news,I am afraid,as the Curacao authorities may not be as effective as the Maltese.

+1
1
-1
0

Report post

06 March 2017
ilin4eto100

Player
Bulgaria

Yes, and now I have an answer from Curacao. MrRingo replied to Curacao with this e-mail:

Dear Sir/Madam,

Please find Mr Ringo's reply below:

Thank you for the email regarding this issue.

The player in question has asked AskGamblers forum to be involved, even though they deny any wrong doing. The player was found to be playing in collaboration with another player account as well as the one mentioned.

As they have denied this, all evidence was sent to AskGamblers, for a 3rd party verification, as the player cannot be privy to the other account details whilst they deny it.

Best Regards,
CEG

This answer is absolutely unadequate. I have never had a dispute in AskGamblers for a collaboration with another player, I never had a collaboration with player, I had never denied anything becase I never had such a talk. Here is my complaint in AdkGamblers where you can see MrRingo answers and whether it corresponds with their reply to Curacao:

https://www.askgamblers.com/casino-complaints/mrrinog-delays-payment

+1
0
-1
0

Report post

06 March 2017
Trevrizent

Citizen
West Midlands, UK

I'm not surprised that you didn't get much help from Curacao. Keep trying, though, as Mrringo will be hoping that you simply give up and go away - and that is the last thing you should do when a bookmaker tries to avoid paying you your legitimate winnings.

+1
1
-1
0

Report post

06 March 2017
quincunx

Citizen
Edgware,Middlesex,UK

I had been about to suggest that you transfer the money to the casino to put it under the Maltese authorities' supervision - probably too late for that,as you have already submitted a complaint to them.From the AskGamblers forum it looks as if casino gamblers have had difficulty in getting paid by MrRingo,but that most have been paid eventually.I suggest you use the link provided by BMR Sandy higher up in this thread.Keep trying with the Curacao authorities as well,though.

+1
1
-1
0

Report post

Pages