Hello, I registered, made a few winning bets and tried to process a withdawal. However I waited a week for my documents to be approves. In their terms and conditions, they say they will pay 24 hours after the documents are approved. They claim to be paying within 72 hours.
But what happened is that they do not reply to my e-mails. Live chat tells...every time they will pay shortly. But they dont.
Here is my experience with live chat- 2 weeks ago:
Chat started on 14 Feb 2017, 12:57 PM (GMT+0)
(12:57:53) *** Ilina Saradinova joined the chat ***
(12:57:53) Ilina Saradinova: Hello
(12:59:55) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please be patient.
(12:59:56) *** Tina joined the chat ***
(01:00:01) Tina: Welcome to Mr Ringo, how can I help you today?
(01:00:54) Ilina Saradinova: hi
(01:01:04) Ilina Saradinova: My documents were approved last Tuesday
(01:01:10) Ilina Saradinova: And I required a withdrawal
(01:01:16) Ilina Saradinova: However it still isnt completed
(01:01:38) Ilina Saradinova: your colleagues were telling me withdrawals are completed within 72 hours
(01:01:46) Ilina Saradinova: well, 168 hours passed
(01:05:08) Ilina Saradinova: helloooooo
(01:06:32) Tina: Thank you for your message. I will check it out for you. Kindly hold on please.
(01:10:38) Ilina Saradinova: okay
(01:15:22) Ilina Saradinova: are you there?
(01:17:20) Ilina Saradinova: helllooo
(01:17:25) *** Ilina Saradinova has rated the chat Bad ***
(01:18:57) Ilina Saradinova: This is totally unacceptable
(01:19:11) Tina: One Moment please ma'am
(01:19:33) Tina: I am checking
(01:25:40) Tina: Your withdrawal is on pending ma'am
(01:25:49) Tina: And it will be handled by our finance department shortly.
(01:26:08) Ilina Saradinova: okay but when
(01:26:22) Ilina Saradinova: I` ve benn told last week that it would be done in Monday
(01:27:10) Tina: How did you request your withdrawal ma'am ?
(01:27:14) Tina: With neteller?
(01:27:24) Ilina Saradinova: yes
(01:28:08) Tina: ANd when did you request your withdrawal ?
(01:28:15) Ilina Saradinova: 8th of February
(01:28:22) Ilina Saradinova: in the morning
(01:29:13) Ilina Saradinova: right after my documents were approved on 7th february in the evening
(01:29:42) Tina: Okay yes I see ma'am
(01:29:51) Tina: It will be handled by our finance department shortly.
(01:30:13) Ilina Saradinova: oh
(01:30:26) Ilina Saradinova: what shorly means, end of the week, today, tomorrow?
(01:30:48) Tina: I will leave a note for our finance department ma'am.
(01:30:54) Tina: I can not give you empty promises.
(01:31:02) Ilina Saradinova: thank you very much
(01:31:13) Ilina Saradinova: please leave them a note
(01:31:33) Ilina Saradinova: I wanted to call them but your coleagues gave me only their email...legaldepartment..and I got not answer
(01:37:51) *** Ilina Saradinova left the chat ***
Please, advice me what to do. I am ready to take legal actions !!