On the 3rd of August 2017, i placed a bet of 870 euros on the match Marbella vs Granada (Esp), i placed my bet when the score was 0-1 and Granada was winning. I placed my bet on over 3.5 goals on the odd of 2.53 on Pinnacle.
They accepted the bet and the match keep going. The match ended 0-4 and Granada won, the 4th goal was scored on the 93rd minute.
After about 5 hours, my bet on Pinnacle has not been resolved and i contacted them, they informed me that my bet was cancelled.
I have asked why the bet was cancelled after the game and they told me that it was because the match was supposed to start at 20.30 but it started at 20.03. This i have been in dispute with pinnacle since they were showing live feeds on the same event even if it started at different times.
Other bookmakers had similar odds though pinnacle odd was higher, The higest in asian bookies was 2.3.
i compared the odds of other bookies at same time and more of then had the odd at 2.3. I Have since asked Pinnacle to settle my bet at the present odds, but they have refused.
can you please help me