Pinnacle voided my bet

19 August 2017
alan

Player

On the 3rd of August 2017, i placed a bet of 870 euros on the match Marbella vs Granada (Esp), i placed my bet when the score was 0-1 and Granada was winning. I placed my bet on over 3.5 goals on the odd of 2.53 on Pinnacle.

They accepted the bet and the match keep going. The match ended 0-4 and Granada won, the 4th goal was scored on the 93rd minute.

After about 5 hours, my bet on Pinnacle has not been resolved and i contacted them, they informed me that my bet was cancelled.

I have asked why the bet was cancelled after the game and they told me that it was because the match was supposed to start at 20.30 but it started at 20.03. This i have been in dispute with pinnacle since they were showing live feeds on the same event even if it started at different times.

Other bookmakers had similar odds though pinnacle odd was higher, The higest in asian bookies was 2.3.

i compared the odds of other bookies at same time and more of then had the odd at 2.3. I Have since asked Pinnacle to settle my bet at the present odds, but they have refused.

can you please help me

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19 August 2017
BMR Sandy

Support

Player

Hi Alan,

Please feel free to submit a complaint using this form, https://www.bookmakersreview.com/player-complaints and we will try our best to give you further assistance.

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20 August 2017
quincunx

Citizen
Edgware,Middlesex,UK

Alan,what I think Pinnacle are saying is that the 2.53 was a pre-match quote,not a live betting quote based on the 0 -1 scoreline.Was it shown as a live quote on their website ? That ought to have been clear from which page you clicked on to get to it,as well as the display on that page.Also,live quotes on overs will trend upwards as time goes by,and be adjusted sharply downwards when a goal is scored.

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21 August 2017
alan

Player

Hey,

i placed the best from premiumtrading platform, premium trading have asked me to contact pinnacle directly, if not i went through them but it was surprise to me that there have been action on th match, it was 0-1 score already and yet they said it is pre match odd

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21 August 2017
quincunx

Citizen
Edgware,Middlesex,UK

I see.So presumably Premium Tradings had it as a live match - which it was - but Pinnacle's pre-match odds showed up there when they should not have done.The problem revolves around Pinnacle's feed to Premium Tradings,and could be the fault of either or both.You need to ask Premium Tradings to tell you how that happened and whose fault it was - since you have no way of knowing - instead of just passing the buck !
N.B. If you are from a country prohibited by Pinnacle,and you wind up admitting that,then that could cause problems.

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21 August 2017
alan

Player

hello, i am from sweden and i dont think pinnacle is prohibited here.

i spoke to premiumtrading about it and they told me they cannot help me since pinnacle has decided it was final my bet was cancelled. i was asked to contact pinnacle directly.

what upset me the most is that few minutes later i placed an opposite bet on the other asian bookies which was accepted and i lost. premium trading wont accept blame for this since they said they are feeding what pinnacle was feeding and pinnacle is claiming it was pre match odd even when the result was 0-1 and other bookies had almost same odds.

i have asked pinnacle to settle my bet at a less odd of 2 or 2.1 that would be better for me that complete cancel

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21 August 2017
quincunx

Citizen
Edgware,Middlesex,UK

Was there an apparent overbroke book and arb between the two sets of odds ? If so,that should have raised alarm bells.
Are Premium Tradings saying that the feed from Pinnacle was supposed to be live/in-play odds feed as opposed to pre-match feed ? If they say that you have a case to put to Pinnacle - maybe you will still need the help of BMR.If they don't say that then it should not have appeared on their live odds display and Premium Tradings are to blame.You need Premium Tradings to clarify that one way or the other.

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22 August 2017
alan

Player

The truth is that was an arb between the asians and betfair, betfair also is included in premiumtrading and most times if you are fast you can find little margin arbs in the same tool between this bookies, asian and betfair.

Premium trading also works this way that it alerts you on the best odd offer, actually i wanted to place my bet on maxbet at 2.3 but then it alerts on odd of 2.54 at pinnacle, i wasnt considering it a wrong since the difference is not much and so i went for pinnacle besides pinnacle has live even score.

i have been in dispute with premiumtrading also about this because the money i lost over 1200 euros was placed in the same tool and that was not voided but they are claiming not to be responsible for any wrong with the bookie since they are just middle men.

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22 August 2017
quincunx

Citizen
Edgware,Middlesex,UK

Thanks for the info and explanation,Alan.It is true that Premium Tradings are middle men for the bets themselves,but the betting platform and tools that they provide are theirs.It was their platform that told you the 2.54 was a live price.Since it wasn't a live price,and you weren't to know that at the time,the fault for that wrong information,that has cost you money,must lie somewhere between Premium Tradings and Pinnacle.
So now Premium Tradings are claiming that it was Pinnacle's fault,but just saying that is not enough for you to claim your winnings off Pinnacle.You need the details of where the feed came from - whether it was from a page that was supposed to have live betting,or one that was supposed to have pre-match betting.You need to know exactly how the mistake in the display happened.

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23 August 2017
alan

Player

Thank you quincunx,

i have argued with premium trading over and over and over about this and they are always ending up saying they cant do anything and it is not their fault. i have also reported the case to the malta gambing commission but they refered me to curaco and that i dont know how to report more.

i really want to get my money back

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23 August 2017
quincunx

Citizen
Edgware,Middlesex,UK

Do Premium Tradings have a separate page or pages for matches that are live/in-play,and did you place this bet on that page ?

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