Problem with 1Bet2Bet

08 May 2017
malikreten

Player

Hello

I have problem with 1Bet2Bet.com
Almost 2 months ago they closed my account with 2100 euros without any explanation just the day after I submitted for a partial withdrawal. Any attempts to contact their support team were in vain because I simply did not get answer at all...

I was very patient and polite while talking to chat support team, it happened 2-3 times that they promised full payout, but nothing happened...

I would appreciate for any kind of help/advise

best regards

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08 May 2017
BMR Sandy

Support

Player

Hi malikreten, was this supposed your first payout request to them? Did you happen to ask in their chat support the reason as to why your account was closed?

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08 May 2017
malikreten

Player

I start to play at 1Bet2Bet in october 2016... just before New Year, I did withdraw 1000 euros (it took 5 days to complete money transfer).

Talking about their chat support, interesting thing is that our conversation was from closing the chat when they see my name, addressing me to their support team to assuring me and giving me promises that my balance will be fully paid to my Neteller account. I asked once why is my account closed, but they said they can not tell me the reason...

I saved those transcripts and even sent it back to them just to show them what were their promises...

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08 May 2017
BMR Sandy

Support

Player

Please feel free to submit a complaint, https://www.bookmakersreview.com/player-complaints and let see what we can do to assist you. Thanks.

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08 May 2017
malikreten

Player

I submit a complaint

thank you in advance

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15 May 2017
malikreten

Player

any news regarding my issue with 1Bet2Bet?

best regards

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15 May 2017
BMR Sandy

Support

Player

I'm afraid there is no available update to the case, malikreten. Did you try to send them email using this address, info@1bet2bet.com?

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15 May 2017
malikreten

Player

I tried info, security, account @1bet2Bet.com but still nothing...
yet they got sense for humor, tell me to be patient after 2 months waiting :)

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30 May 2017
malikreten

Player

I got some news regarding my dispute with 1Bet2Bet...

10 days ago they unlocked my account, cancelled pending withdrawal so I could submit for full balance payout, even told me it is gonna need 5 working days until I get my money but after that nothing happened...

maybe just a glimpse of good will towards me :)

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13 June 2017
malikreten

Player

News from 1Bet2Bet... they closed my account again with no paying me ofc

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13 June 2017
BMR Sandy

Support

Player

Hi malikreten, during the entire time where they open your account, is there any no reasons updated as to why they closed your account? or change of information as to why your withdrawal is still pending?

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