Problems with betfinal.com

21 August 2017
mancmmm

Player
Pattaya

Hello!

My account at sportsbook Betfinal.com had been completely verified, and I ordered withdrawals of $150 (19th of July) and $300 (21st of July). The balance left on my account after those withdrawals was about $500-600. A few days later I found out, that my account was suspended, because my country was added to the list of restricted countries:
‘Access denied. Your country is Russia. Unfortunately we cannot service customers from your country of residence’.

And Betfinal has initiated the procedure of money payback, which took them a month (!). As the result I have received 2 days ago $127 from them to my Skrill account. I do not understand, what is it - this amount of money, I have ordered withdrawals of $150 and $300, plus the balance of my account was $500-600. So I had to receive $900-1000, but not $127!
Betfinal support keeps silence.

Please, also pay your kind attention to the fact, that for the date of my registration at Betfinal.com (June 2017), Russia was not in the list of restricted countries. That means, I had not broken any rules, and if they decided at once to exclude my country, they must pay back all my money.

Moreover, at the moment there is no Russia in the list of restricted countries in their Terms&Conditions:
’43. Betfinal does not accept customers residing in Australia, Bulgaria, Denmark, France, Spain, Israel, UK and United States’. http://help.betfinal.com/terms-and-conditions/

I already submit a complaint (5 minutes ago), but may be you can suggest me how to take money from this scammers.

Thank you for any information

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21 August 2017
BMR Sandy

Support

Player

Hi mancmmm,

Did you try to email their customer service aside from their live chat? Are the figures mentioned are your winning balance? or your original deposit balance?

The said Sportsbook is licensed under Curacao, did you tried to extend a complaint with them regarding the matter?.

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23 August 2017
mancmmm

Player
Pattaya

BMR Sandy wrote:

Hi mancmmm,

Did you try to email their customer service aside from their live chat? Are the figures mentioned are your winning balance? or your original deposit balance?

The said Sportsbook is licensed under Curacao, did you tried to extend a complaint with them regarding the matter?.

Sandy, thank you for answer!
I try to send email but got only 1 answer:
"Hello Alexey.
We have now refunded your deposits please.Have a great day."
The figures in my previous message is my winning balance. But in June I made deposit more than 450$ to Betfinal so 127$ (refund from Betfinal) less than 450$ too.
I contacted Curacao by email several times, got zero answers.
So probably you're my last hope:)

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23 August 2017
BMR Sandy

Support

Player

Hi mancmmm, please feel free to file a complaint using this form https://www.bookmakersreview.com/player-complaints and we will try to assist you in the process.

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24 August 2017
mancmmm

Player
Pattaya

BMR Sandy wrote:

Hi mancmmm, please feel free to file a complaint using this form https://www.bookmakersreview.com/player-complaints and we will try to assist you in the process.

I ordered complaint 3 days ago. This link: https://www.bookmakersreview.com/node/52761

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