Can anyone help me with this and what im supposed to do?
I have a complaint about RedBet Sports.
Basically, i opened an account last night with them. All fine. I placed a 50 euro bet. This won, leaving my balance at 92 Euros.
So i go to login this morning, and my account is locked. So i then get onto them and it turns out i need to send verification.
Fine, most companies require this, thats fine.
So I Sent them a clear picture of my passport. They then came back with a long list of things needed;
Proof of Address
Picture of bank card
So, i really am not happy about sending any bank statements in, however i reluctantly sent them this in, along with my drivers license, and a utility bill dated October 2016.
They then come back to me saying they cannot accept electronic copies of bills and it must be paper.
And also they need my bank card.
Here's where the problems are. This has been going back and forward now all morning.
I cannot send them a paper bill, i simply do not have any. EVERYTHING i have is paperliss, all my bills are done online, as i presume in todays day and age most are?
Secondly, i do not have the card i used to deposit with them. This may seem strange to some people, but i dont have the physical card, i just have the numbers written down, this enables me to make purchases online, but i cant get cash out etc. This has never been a problem and i fail to see why they need this
The frustrating thing is, they took my deposit money off me no problem without asking for anything! now they wont return my funds.
I have even said to them, close my account and send my money back to my card and i will go elsewhere. They wont even do this. They are refusing to even return my deposit money?
I am at my wits end with this and are in no way a fraudlent customer. I have sent them my passport which every other bookmaker has accepted, they could easily prove who i am from this. I have sent them drivfers license, i have sent them utlity bill and i have also sent them bank statements. What more can i do?
They are now just ignoring me
any help would be appreciated