On 25 of November my account at rivalo was blocked and my balance of 3424.13 eur confiscated due to organized betting according to the customer service.I've opened my account on 24 of october and deposited 100 eur (never got any bonuses) after 150+ single livebets on basketball and handball with maximum stake of 100 eur my balance was increased to 3424.13. Meantime the customer service have sent a couple of e-mails asking me to update my phone number (maybe I have made mistake during registration) which were in my spam folder and I did not see it on time. This is the conversation with the customer serivce:
FIRST THE E-MAILS ASKING ME TO UPDATE MY PHONE NUMBER:
Nov 05 15:18 (CET)
Dear XXXXXXX ,
Could you please add your phone number to your Rivalo account .
Thank you for your co-operation
Nov 19 16:34 (CET)
May I can ask you for your telephone number. We have some question concerning your Rivalo account.
We would like to thank you for choosing Rivalo.com and wish you the best of luck!
THEN AFTER MY ACCOUNT WAS BLOCKED AND I ASK WHY:
Nov 27 08:20 (CET)
Kindly note that our security department has detected that you have breached our terms and conditions, therefore your account will remain closed.
IV. Account Opening / Account
The betting customer states by opening a betting/deposit account that he:
a) has reached the age of 18;
b) is not a restricted person with regard to business activity;
c) does not deposit money that is the proceeds of criminal activity;
d) is opening the account for personal use and has no commercial intentions;
e) is the actual holder of the account and is not acting on behalf of someone else or for someone else’s benefit;
f) has been made aware of Rivalo's current terms and conditions of business and accepts them expressly.
When registering, the customer is obliged to provide correct information including home address and email address. The customer states his willingness to update this information in good time should amendments be required.
Where an account is opened and managed in breach of the provisions set out in point IV.1, then Rivalo is entitled to confiscate all funds from said account.
I can't see how I do not meet this rules and I am in breech of it.... !!! I already send you an e-mail explaining to you that NOW I saw an older e-mail from you in the SPAM folder that you are asking me to update my phone number, but it was in the SPAM folder ( I don't know why!!! ). Why if I have seen it I won't update my number with my current one. Every data that I provided during my registration is CORRECT. I can send you copies or photos of documents to proove each data. IT IS CORRECT. I have been nothing but correct to you. I don't see how my phone number is so essential information so you disable my account because of it. In your own rules you specificly ask for e-mail address and home addrsess.Please, I expect not another copy paste answer. Be correct to me as I am to you. Let's sort this out. If you open my account I can change my phone number with my current one , so you can call me If you want. Thank you in advance for your assistance
Nov 27 18:20 (CET)
Your Rivalo account was not closed because we believed you sent us incorrect details on registration or because your phone number was missing. Our Sports Book team reviewed your Rivalo account and after careful investigation together with our security team found that you are linked to a group of users involved in organized betting.
This is not allowed as per Rivalo's Terms and Conditions.
IV. Account Opening / Account
10.Organised Betting: Customers must place their bets as individuals. Where one or more customers have attempted to place the same bet on several occasions, then the bets may be cancelled. These rules can also be applied to bets that have already been assessed if Rivalo needs to assume that several customers are part of a betting association or the respective bets have been placed several times within a short period of time by one or more customers or the bets have been drawn up together. In this event, Rivalo reserves the right to retain the account balance.
Your account will therefore remain closed and your funds confiscated due to this breach.
Rivalo Customer Service Team
This is outrageous I bet ONLY for my self I do not discuss my bets with anyone, I even don't have the time because I bet only in-play and make desisions in a matter of seconds. It is very unlikely that someone would even coincidental place the same bets because I have over 150 bets for a month.This is just not POSSIBLE. You just want to stole my money just like that.I am absolutely sure that you have no proof of what your saying, because I know ONCE AGAIN THAT I BET ONLY FOR MY SELF AND DO NOT DISCUSS MY BETS WITH NO ONE. If you do not send me my money that was hard earned and cost me many hours in front of the computer and the risk of losing my money, tomorrow morning there will be threads and complaints in every bookmakers review and rating guide sites, about this outrageous behaviour you've prooven yourselfs as common thieves and that rivalo=scam. I have been notihng but correct to you. I could withdraw my winnings long ago. I didn't need that kind of reserve of funds at your site , because I could bet only 100 eur max at a time , but I tought that I can trust your site and my money is safe. I kept my money at your site so if I had lost it would be here with you not with some other bookmaker. Now I am hoping that you will do the right thing, because otherwise there will be serious consequences to your business. Tomorrow morning every bettor will know exactly what to expect from your site I'm waitng for your answer in order to know how to further proceed.
Nov 28 12:27 (CET)
As we have previously informed you our Security and Sports book teams have reviewed your Rivalo account 'rali83 ' thoroughly and we have sufficient evidence that you are linked to a group of users involved in organized betting. This is not allowed and a clear breach of Rivalo's Terms and Conditions.
As explained , in the event that such organized betting takes place, Rivalo reserves the right to retain the account balance.Your account will therefore remain closed and your funds confiscated due to this breach.
Rivalo Customer Service Team