Over the years I have had major gambling issues and I am currently working with gamcare on this.
I have virtually self excluded myself from all online bookmakers (well the major ones) so I can't use there sites anymore.
I self excluded myself for 6 years from bet-at-home.com 2years ago.
A few days ago i registered with them again and over 36 hours deposited on nearly £1,500 and lost the lot.
I have all the original emails and contacted bet-at-home who closed my account immediately but I have asked for my deposits to be refunded because the account should not have been able to be opened.
They said because i registered a new email address which is my current email account I had deliberately entered the incorrect details so it was all my fault.
My name was inputted correctly
Still at the same address
still the same DOB
I believe an email address is NO form of ID
How was I able to open a new account, for security reasons alone plus my self exclude I filled in was a pointless exercise.
Do I have case for my deposits when I was already self excluded.