self exclusion

27 August 2017
lelelis

Player

Hello

I've self excluded myself from 1xbet, I had to sent documents for that and they confirmed by email my account was closed, however, I have problem with gambling and after 2 3 days I requested it to be opened again and lost about 2 3k$ after that. Is it possible to request a refund because they refused to close my account permanently?

Thanks

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28 August 2017
BMR Sandy

Support

Player

Hi lelelis,

Have you tried contacting them and explaining them the said situation?

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29 August 2017
lelelis

Player

Hello,

The main question is that I asked to self exclude my account, they close it, and reopened, if I have a problem with gambling they couldnt accept this. They can close again my account and reopen if I ask it. Do you think is it possible to recover my money after the self exclusion and close my account definitely or is it lost? There sites doesnt have to pay a big charge if they don´t respect responsible gaming?

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