A few months ago I opened an account with Tonybet. I normally only bet on horse racing, but I decided to have a few small football bets during the winter evenings. To begin with everything was fine; the account was verified quickly and I had no problems depositing or withdrawing by Paysafecard (all of these were only double-figure amounts). The account was a few quid in profit (hardly anything) when I requested another withdrawal (my seventh in all). Previous withdrawals had been paid into my Paysafecard account within 24 hours (once it was nearer 36), but this time nothing had happened after two days, so I contacted them by live chat. I was kept waiting for ages when I explained why I was contacting them and they finally said that they were unable to process the withdrawal as I needed to contact Paysafecard because my (Paysafecard) payout limit had been reached and I needed to get Paysafecard to increase it before they could pay me. This is complete rubbish. I have the highest level of Paysafecard account which has an annual payout limit of 11000 GBP and I have used less than 5% of that in the last year (in fact my account shows me exactly how much I still have available of the 11k limit).
When I told Tonybet that I didn't believe that this was why they couldn't process my withdrawal, they immediately ended the chat (probably because I said that if they didn't pay up or provide the real reason for not paying, I would have no option but to inform the UK Gambling Commission).
I'm not going to submit a complaint to BMR, as the amount involved is (luckily) only very small and I've already written it off, but players should be extremely wary of using Tonybet. If they're trying to wriggle out of paying small withdrawals, then it doesn't bode well for players who request large ones.
I've now disabled my Tonybet account and will place my football bets elsewhere. In the unlikely event that Tonybet do honour my withdrawal, I shall post an update. For now, however, I would advise avoiding them, especially if large sums are involved.