can some advise me what to do to this guys.
i registered in this bookie TOtesport on 18th december, and then i made a deposit 1000 pounds. 10 minutes later, they closed my account.
I sent an email to the Customer care and they asked me to send my id and my proof of address. This i sent and after 24 hrs on 19th december, i got a message .
Many thanks for your email.
We are pleased to confirm that we have received your documents and that these have been verified by our security team. Your account is now active.
Should you need any further assistance please contact us via email or our live support, available 24 hours a day, seven days a week.
and my account was opened, i became to bet and placed one bet 1000 pounds on odd 0f 2.38, then after another 30 minutes i decided to make another deposit with hope my bet was a loser, and i deposited another 2000 pounds. 10 minutes after, my account was locked again.
i Sent an email to the customer care again and asking why, they said that the account was decided to be closed and they were discrepanises or whatever and my 2000 pounds has been refunded. They didnt say anything about the pending 1000 pounds and i didnt ask because i was thinking it was a loser.
Then 20 minutes later, the bet won and i emailed them again about the bet and winning, i got a response,
The bet was cancelled this morning and that £1000 deposit was also returned
Then when you deposit the additional £2000 this was also sent back
i got upset because 1. they did not send any email about cancelling it, 2. they spent time to check my account and agreed it was ok till my bet,
i chatted with them again and they told me it was cancelled because they dont pay unverified customers but this is not truth as their terms states that they pay but one has to verify account before withdrawal.
Please can someone advise how i get my winning