William hill

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09 April 2017
quincunx

Citizen
Edgware,Middlesex,UK

The tricky part there I'm afraid is that if William Hill wanted to stall,I'm guessing they could probably convince IBAS to give them a bit more time,pending further inquiries.

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09 April 2017
john1986

Player

Let's hope not I feel like I wanted long enough...I know I will prob be waiting a lot longer...

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21 April 2017
john1986

Player

Hi gents just a quick update....still nothing back from William hill it's 4 weeks now and I keep ringing them and customer service just basically tell me to stop ringing that it's with higher management that they have no answers for me...they said it's still under invesagation I find that hard to believe when Micheal conlon is due to fight next week surly if under invesagation he would not be allowed fight ...I have contacted IBAS 2 weeks ago now and still nothing back from them. If any more advice much appreciated

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21 April 2017
Trevrizent

Citizen
West Midlands, UK

I think you should sit tight until you get an update from IBAS. If that isn't encouraging, I would make a complaint to WH's regulator. You said the bet was in Euros, so I'm guessing you're not based in the UK, in which case you'll need to contact the Gibraltar Gambling Commission (www.gibraltar.gov.gi/new/gambling-commissioners-advice-complainants) and complete a copy of their Complaint Resolution Request Form (you can download it from their site). I'm afraid it could be quite a while before this is resolved, but keep chasing William Hill as they'll be hoping you just give up and go away. I find their whole behaviour in this matter appalling - BMR, is this really the sort of thing you expect from a bookmaker on your Green List?

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21 April 2017
john1986

Player

Thanks for the reply and advice...yes the bet was in euros I'm not in the U.K..thanks for the link il fill that out...I send IBAS a follow up email I guess all I can't do is sit tight...William hill are on the green list if you seen the emails and how I have been treated they would be on the black list...a complete shambles...I just want what I am owed and I will never bet with them again..Mr conlon will be world champion and the invesagation will still be going on...I will still hassle William hill I will email them and call them..I won't go away if that's what they think.

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21 April 2017
BMR Sandy

Support

Player

Trevrizent wrote:

I think you should sit tight until you get an update from IBAS. If that isn't encouraging, I would make a complaint to WH's regulator. You said the bet was in Euros, so I'm guessing you're not based in the UK, in which case you'll need to contact the Gibraltar Gambling Commission (www.gibraltar.gov.gi/new/gambling-commissioners-advice-complainants) and complete a copy of their Complaint Resolution Request Form (you can download it from their site). I'm afraid it could be quite a while before this is resolved, but keep chasing William Hill as they'll be hoping you just give up and go away. I find their whole behaviour in this matter appalling - BMR, is this really the sort of thing you expect from a bookmaker on your Green List?

I am trying to get any possible updates on the filed case under BMR. Thanks.

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24 April 2017
john1986

Player

a quick update i emailed the sporting body who ran this event who emailed me back said the information i am looking for will be send to me in 10 working days ...i emailed this to william hill and on the live chat last night..so lets hope i hear something soon. ps thanks for all the help and advice.

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27 April 2017
john1986

Player

I am afraid there is still no update on this case and the investigation could take months as previously advised. We will contact you when there is an update.

In the event you wish to escalate this matter, I would suggest you make contact with our regulatory body, the Gibraltar Gambling Commissioner's Office, who will investigate our handling of the matter on your behalf. Please note however that our regulators are not investigating the match itself and as such they are also awaiting a response from the relevant sporting body before they are able to make a decision as to whether we are obliged to release the funds.

Kind Regards,

Adam Ward
Executive Relations Officer
William Hill Online

IBAS onto me yesterday said it will take about 10 weeks william hills reply was after i send them my emails from the sporting body.

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27 April 2017
Trevrizent

Citizen
West Midlands, UK

I think I would go ahead and contact the Gibraltar Gambling Commission, although I doubt it will produce a resolution of this any sooner. I think IBAS might prove to be your best bet in the long run, but that is likely to mean a lengthy wait unfortunately.

If you're not based in the UK (where you could go through the UK Small Claims Court at relatively little expense), taking WH to court isn't really an option, as you would have to do this in Gibraltar and I shudder to think how much that might cost.

In cases like this, sadly, all the cards seem stacked in favour of the bookmaker and against the player - a fact not lost on the bookmaker. Keeping chasing WH, though, and don't let them off the hook over this.

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27 April 2017
quincunx

Citizen
Edgware,Middlesex,UK

The only way that I can think of of speeding this up is if you could get a press story on this,using the sporting body as an angle.

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