Zebet refuses to pay my money

15 May 2017
eemurla

Player

Hi dear BMR,
I am facing problems with zebet.com They are registered under MGA and i played there from 1 week and on 10.5 i verified my account succesffuly.After i won some bets, at Saturday i gave my withdrawal first to Skrill, Sunday 2nd and yesterday the 3rdone.They reply me always that it's processed etc. but i didnt received my money still.I will be happy if you can look further that case.
I called them today and they said always the same: You have to wait, I cant say you more bla bla bla.
I dont know how to react to that shitty bookmaker.
I will be happy if you can assist me.
Take care

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15 May 2017
eemurla

Player

I filled a complaint already and I will appreciate it if you can assist me in that case.
Thanks in advance community :))

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15 May 2017
BMR Sandy

Support

Player

Hi eemurla, thank you for sharing your experiences. Lets see what we can do to assist you with the matter, but I noticed that you have frequent issues with the books you are in. It is always good to know first the background and reputation of the book in terms of payout, customer care service and others that needs to be considered in order to avoid this kind of issues in the future.

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15 May 2017
eemurla

Player

Hi Sandy,
First of all thank you for your fe3dback.
Actually I had problems with some unknown websites like you mentioned who weren't registered under MGA.
Now with zebet my friend didn't have problems and i used zebet thanks to him.
I will be happy if you can assist me as 6.000Eur is a lot of money.
Thanks in advance.

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15 May 2017
Trevrizent

Citizen
West Midlands, UK

Zebet are the sports betting arm of the French horseracing (pool betting) bookmaker zeturf.com who have been around for a number of years and don't have a bad reputation. Although I've never used either zebet or zeturf, I would be surprised if zebet are the sort of bookmaker not to pay out legitimate winnings. I think I would give them a bit more time before doing anything else.

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15 May 2017
eemurla

Player

I know they are serious as well but my friends receive for 2 hours tgeir withdrawals and if i wait 3 days, would you wait like me as well?
I called them today to solve it but they refuse to give more infos and just they told me i have to wait.
It can continue up to 1 year than if it would be the main aspect.
I hope they will send my money and the dispute will be closed.
Take care

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17 May 2017
eemurla

Player

Dear Sandy,
is there some update about my case?
I will be happy if you can write me an email.
Take care

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23 May 2017
eemurla

Player

Today is 11th day of my withdrawal and no reply even from them.
BMR didn't contacted me as well.
Dear Sandy, can you look on the situation what's wrong?
I will be happy if you can assist me at that case.
Take care!

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25 May 2017
eemurla

Player

13th day of withdrawal and these mugs even denies to reply to my emails.
God help me please ...

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25 May 2017
BMR Sandy

Support

Player

Hi eemurla, sorry, but I've got no updates in your case. Did you try sending a message to this address, support.mga@mga.org.mt the authority where you can extend the issue as regulated by the site?

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25 May 2017
eemurla

Player

Yes Sandy.
I have submitted complaint already but they are working slow.
I am trying for alternate way of getting my money.

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