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Betsafe - HILARIOUS!

Well this is a new one for me...

I just deposited £40 into Betsafe.. Deposit Successful, but where's my money?
Nothing showing in my account. Checked my bank, funds have left.

Went onto live chat to explain the situation.. here is their response

"we are sorry about this, we are experiencing issues with deposts, please check again tomorrow"

So they have taken my £40 and i can't even use it.