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Coral has taken my money

Coral online

I have had my coral online account for 18 months this morning I deposited £25 I lost a bit won a bit and ended up with £30 I took this to games and played Rainbow riches I got down to £8 then triggered feature I won £250 I tried to cash this out it wouldn't let me so I clicked my balance and it was showing 2 £500 wager requirements so I phoned them and was told there was an error and that she would take the wager off.