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Ibetup stay away

Hello, I have deposited and bet in the bookmakers IBETUP. When it came time for withdrawing, I sent the required documents. However they claimed they had sent me a letter with a code. I am waiting more than 20 days for this letter. Nothing comes. It`s the same address on my ID and registered in the site. I am checking the mail. Nothing comes. Well, for that ime it would have come from Alaska... SO I am having concerns...

I am not sure whether they really sent any letter. This might be a cheating game, reason for not paying. Last time I wrote to them and they didnt answer at all.