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Betway possible dispute?

I made a sports bet for the Football (Celtic - Legia Warszawa) in 2 accumulators

The result has been changed officially from a Celtic loss to a win due to an ineligible player being used. I have gone through the terms and conditions and it says the official result will stay. Celtic were awarded 3-0 win but both remain as losses for me.

I have spoken to the customer services and they are not agreeing with me but are not giving me evidence to show why I am not entitled to my payout. I have tried to look for terms but states only about official result.