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Can I claim a refund?

I recently joined and deposited £600 in numerous deposits. On the last deposit I won £500 back but when I went to withdraw it wouldn't let me! I had an email saying I needed to verify my age or my account would be suspended it didn't say I couldn't make withdrawals. I phoned them up only to find the helpline was only open 10am to 8 30pm useless! Needless to say later on I was tempted to play again losing all £500. I phoned up next day to complain that I couldn't withdraw my money and as a consequence I now had lost it all only to be told there is nothing they could do.