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Restrictions BOG

Betway restrictions

Good evening. Just wondering if anyone could help me. I had a winning bet today that drifted from 7s to 16s. I was only paid out at 7s. Betway said they restricted my account 6 weeks ago. They said they emailed me but i have no email in my inbox or spam. Restricting me is fine but can they do it without letting me know??? Appreciate any advice.