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taking my winnings away all 5000 pounds of it

self exclusion mistake winngs taken away

I opened an paddy power account on Monday deposited 800 pounds lost deposited another 600 pounds and won 5000 pounds,came off it for an hour went back tried to log in and it said it was blocked. So I rang up they said u self excluded yourself in 2010. "how can I remember that far back." as for that I forfit my winnings they refunded my deposite, my argument was u let me play for. 2 hours I should keep my winings but they said that I should not have opened account, I replied with u should not have let me open an account.