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Unpaid new customer bonus

Not Winner.com but....Loser.com

Placed my £25 first bet and unfortunately lost. Thought 'at least I've got the £25v free bet as promised... Wrong!! Nothing appeared on my account so went on their live chat;
Caleb: We regret to inform you that a business decision has been made to limit your eligibility for our free bet offers on the basis of these checks. Due to this decision the welcome free bet was revoked and you will not qualify for any current promotions.
Caleb: We would like to point you in the direction of our terms and conditions. These are the terms you agreed upon when registering the account: