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unsettled bet

Betway unsettled bet - ESSA

I placed a bet with Betway on the Sergey Betov vs Dmitry Surchenko match which finished on 09/10/16 and resulted in Surchenko winning, which was the player I had bet on. The bet has still not settled so I contacted Betway about the issue and they said it is under investigation by ESSA. Recently I've been trying to contact ESSA to ask for any updates but they don't reply and Betway say they have no authority over them. Surely Betway can get in contact with the ESSA to let their customers know what is going on. This is obviously a way of hoping to avoid payment.